Archive for September, 2011

Data Point: Stakeholders’ Understanding of Foundation Goals and Strategies

Friday, September 30th, 2011

The use and management of data stands at the core of the work undertaken by the Center for Effective Philanthropy. The set of survey tools CEP has developed as well as field-wide research builds comparative data drawn from key constituent groups—grantees, donors, staff members and others—providing insights that enable funders to better define, assess and improve their effectiveness.  We are posting this series to share our data more broadly and to highlight specific data points.

This week, our data point comes from the Stakeholder Assessment Report (STAR), which surveys the wide range of community leaders, field experts, and decision makers a foundation may wish to influence through its work. The report analyzes information from individuals who generally are not receiving funding but have an important perspective on a funder’s areas of concentration or are otherwise critical to its strategy.

These two charts represent the range of responses stakeholders gave to the following questions, respectively:

“How clearly do you understand the Foundation’s current goals?”

and

“How clearly do you understand the Foundation’s current strategy?”

Most stakeholders indicate more clarity regarding a foundation’s current goals than its current strategies. Even the top of the range of strategy understanding falls below the median response for awareness of a foundation’s goals.

The responses were given on a scale of 1 (Not at all clearly) to 7 (Extremely clearly). With responses from nearly 2,000 stakeholders representing 12 different foundations, we see, on the question of understanding the foundation’s goals, a range of 4.8 to 6.4, with a median of 5.6. On the question of strategy comprehension, the range is between 4.1 and 5.1, with a median of 4.4.

CEP is not the only organization that has noticed this mismatch. Both Spitfire Strategies (in the report From Big Ideas to Big Change) and Putnam Community Investment Consulting (in a report for the California Healthcare Foundation, Improving Communication Between Foundation Staff and Grantees) have offered advice on how funders can bridge this gap with stakeholders.

Readers of this blog post are invited to respond. What can foundations do to more clearly articulate their strategies to various stakeholder groups?

 

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CEP’s work reflects a belief that coherent, well-implemented strategy is a core element of foundation effectiveness. For a broader look at what makes philanthropic leaders more strategic, see the report Essentials of Foundation Strategy written by Phil Buchanan, Ellie Buteau, Ph.D., and Andrea Brock, published by the Center for Effective Philanthropy.

 

Kevin Bolduc is Vice President – Assessment Tools at the Center for Effective Philanthropy.

The Power of Donor Feedback

Wednesday, September 28th, 2011

The conversation at the Center for Effective Philanthropy (CEP) tends to move rapidly toward the subject of feedback. The assessment tools we provide to foundations make it possible to collect responses in areas relevant to foundation organization and practice from a wide range of constituent groups — grantees, local stakeholders and donors among them. The goal in every case is credible, comparative feedback that gives those constituents a voice and places them in context.

Donors and the Donor Perception Report (DPR) were the particular focus of a recent seminar conducted at the Council on Foundations’ fall conference by Kevin Bolduc, CEP’s vice president – assessment tools. Video from that session makes a strong statement about the utility of feedback in general but also about the power of comparative data.

What we see here is a look at what foundations get from the DPR. Above all, that is the contrast between what foundation staff members surmise donors think of them, and what the data compiled through CEP’s cumulative surveys actually reveal. During the seminar, Kevin asked attendees to suggest one word that donors might be expected to use to describe their community foundation. Participants offered up a list: trustworthy, responsible, connector, leader, engaged, pretty much in that order.

From research, he then listed what donors actually said to describe the community foundation they work with. These were, in order: effective, professional, helpful and efficient.

The point is that data replaces assumptions with facts. And even a seasoned hunch can benefit from that sort of informational update.

Taking part in the rest of the session with Kevin Bolduc were Amy Cheney, vice president for Giving Strategies at the Greater Cincinnati Foundation; Terence Mulligan, president of Napa Valley Community Foundation; and Sarah Nelson, chief philanthropy officer at the Communities Foundation of Texas. These foundations differ in terms of geography, mission and history but all share an appreciation of how measurable feedback can improve their work processes as well as the specific findings they drew from constituent feedback. A full video of this seminar will be available soon at www.effectivephilanthropy.org.

To find out more about the DPR and the power of feedback, friends and colleagues are invited to join CEP for a webinar from 2 to 3 p.m., EST, on Friday, October 7. Amy Cheney will share her experience with the DPR, and participants will have the chance to pose questions to her, as well as to CEP President Phil Buchanan and Kevin Bolduc. We have had a good show of interest in the webinar already, and expect a lively conversation.

Click here to register.

David Trueblood is vice president – communications and programming at CEP.

A CEP Advisory Board Member Weighs In

Monday, September 26th, 2011

Two weeks ago, CEP released a report about strategy at community foundations. Last Thursday, Ellie Buteau wrote a blog post about some responses we have received since the report’s release. Today, Alicia Philipp, who was a member of the advisory group for this study, weighs in with her thoughts on the report.  Philipp is president of the Community Foundation of Greater Atlanta.

 

Thoughts about CEP’s Recent Report on Community Foundation Strategy

I would like to weigh in with my thoughts on CEP’s new study of strategy at community foundations. I served as a member of the Community Foundation Strategy Study Advisory Committee and, hopefully, added input to the design but I take neither credit nor criticism for the study or the results. I do know that I, along with others, raised concerns about a singular focus on program strategy at community foundations and pushed successfully for the broader look at both strategy in donor and programmatic work.

My main worry about too great a reliance on this study arises from the sample size of 30. While it may not still be “if you have met one community foundation, you have met one community foundation”, it is not far from the truth. I can’t help wonder how the next 30 interviews would have changed the results.

That said, I believe community foundations are still in the early stages of figuring out how to have an overall strategy for their work that encompasses donor and program. The silos for many of us are hard to break down. Even in this study the two were looked at separately. Success will be when the articulation of our strategy is different from private foundations because of the unified way we impact communities with all of our assets (literally and figuratively).

David Trueblood is vice president – communications and programming at CEP.

Data Point: Talking About Staff Performance

Friday, September 23rd, 2011

The use and management of data stands at the core of the work undertaken by the Center for Effective Philanthropy. The set of survey tools CEP has developed as well as field-wide research builds comparative data drawn from key constituent groups—grantees, donors, staff members and others—providing insights that enable funders to better define, assess and improve their effectiveness.  We are posting this series to share our data more broadly and to highlight specific data points.

In this case the source is the Staff Perception Report (SPR), which explores foundation staff members’ perceptions of foundation effectiveness and job satisfaction on a comparative basis. The SPR is based on a survey specific to foundations that includes questions related to staff members’ impressions of their role in philanthropy, satisfaction with their jobs, their foundation’s impact, and opportunities for foundation improvement.

 

 

The data point shown above comes from responses to the following question:

Was your performance formally reviewed during the last 12 months? Those who answered ‘Yes,’ were then invited to agree or disagree with the following statement: Yes, I had a conversation about my recent performance with my supervisor.

Over 700 foundation staff members responded to this question. Of those, 551 individuals or 76 percent indicated that they had such a conversation, and 170 individuals or 24 percent said they had had no conversation with their supervisor about their performance.

 

Kevin Bolduc is vice president — assessment tools at CEP.

New Report on Strategy at Community Foundations Sparks Debate

Thursday, September 22nd, 2011

The topic of strategy has long been central to research undertaken by the Center for Effective Philanthropy, because we are convinced that strategy is essential if foundations are to maximize their impact on people, communities and issues.

For this reason, we have spent considerable energy exploring how to define strategy in philanthropy and how to determine the degree to which foundations do – or don’t – use strategy in their day-to-day work. Our most recent research report (released last week) looks at strategy at community foundations and concludes that, just as is the case at private foundations, there is a gulf between rhetoric and reality. CEOs say strategy is crucial, but few are really using strategy – at least as we define the term.

The majority of the feedback we have received from community foundation leaders in response to this report has been positive so far. Our findings resonate with them and their experience. But we have also received a few challenging comments from community foundation CEOs. I want to lay out the three critiques we have heard, and our response to each.

Critique 1: The fatal flaw is…the application of the definition of strategy developed for private foundations as the lens through which you evaluated strategic behavior at community foundations.

The definition of strategy used in our research was the following:

A framework for decision-making that is 1) focused on the external context in which the foundation works, and 2) includes a hypothesized causal connection between use of foundation resources and goal achievement.

Before designing this research, we sought feedback from a variety of community foundation leaders about whether or not we should be approaching this research with this definition. Overwhelmingly, community foundation leaders supported the use of this definition in our research.

Then, while analyzing the data collected through our interviews, we considered whether or not the definition of strategy should be changed or expanded. After several months of data analysis and conversation, our conclusion was that nothing in CEOs responses indicated a different definition was applicable to community foundations.

Community foundations generally met the first condition of our definition: external orientation. It was the second condition – includes a hypothesized causal connection between use of foundation resources and goal achievement – where community foundations did not come through.

Might there have been a better definition for strategy in community foundations than the one we used in our research? Perhaps. But it’s hard for me to imagine any definition of strategy that doesn’t include the very basic requirement of logical connections between use of resources and goal achievement. As a result, our finding that few community foundations are strategic would still hold.

Critique 2: Being strategic is not black or white; there’s a huge spectrum along which all of us lie.

We at CEP agree with this statement. In the methodology for this report, we explained that in order for a CEO to be categorized as strategic, half of the decision-making processes CEOs shared with us with regard to how they work to achieve the foundation’s goals had to meet the definition of strategy. This criterion allowed us to be very inclusive about who was categorized as strategic.

In addition, we did identify a group of CEOs as partly strategic, as noted in the report. The bar for being categorized in this way was even lower – requiring only one decision-making process to fit our definition of strategy.

We also tried to capture some of the nuance and spectrum by categorizing CEOs separately with regard to their donor and programmatic work. That means, for example, a CEO could be categorized as strategic in donor work but not in programmatic work.

We did receive a suggestion during the process of collecting external feedback for this report, prior to its release, that we should frame our findings more gently by refraining from using the term “not strategic.” But rather than make our decision about how to word these findings on the basis of what people wanted to hear, we made our decision according to what the data were indicating.

Critique 3: But wait – I can name many community foundations I think are strategic.

One of the main reasons that CEP conducts research is to steer conversations away from anecdotes and towards more systematic data.

Based on our data and analysis for this research, we did identify, among our respondents, some strategic community foundation CEOs – and we highlighted the work of three of them in the report: California Community Foundation; Orange County Community Foundation; and Community Foundation of the Eastern Shore. What we found, however, is that strategic foundations are more the exception than the rule.

Some community foundation leaders clearly disagree with our findings and how we arrived at them. Others, however, told us they did not find our results surprising at all. They said the fact that the majority of those we interviewed were not classified as strategic hardly seemed like news.

In all of CEP’s research, we recognize the critical role foundations play in our society. Our research is conducted to advance knowledge and contribute to conversations about important and challenging issues that foundations face. As with all of our reports, we invite you to share your comments.

 Ellie Buteau, Ph.D., is vice president – research at CEP.