Report Watch: Leveraging Communications

Sally Smyth
by Sally Smyth
September 1st, 2010
 

CEP often has a front row view of communications challenges faced by foundations. One issue foundations grapple with on an ongoing basis is getting all staff members to communicate the same messages about a foundation’s work, and specifically its goals, strategies, and grantmaking guidelines.

In light of this, I was not surprised by the following finding from the report The Communications Supercharge: How Foundations Use Communications to Advance Their Public Policy Work, recently released by USC’s Center on Philanthropy and Public Policy (bolded emphases are my own):

The interviews suggest widespread agreement that the thorniest challenge faced by these leaders is how to best integrate communications into program planning and execution. In the respondents’ views, communications is a horizontal function in a vertical world. Its place and points of intersection with other foundation activity are still somewhat ambiguous, in spite of growing levels of activity and support from top leadership levels. The challenge stems from the basic facts of foundation culture. ‘Program is king’ in foundations: grantmaking programs are vertically organized silos, presided over by program directors, initiative directors, and program officers. Communications is not seen as programs, at least not yet, in all but a very few foundations.

This is a great summary of a challenge we see frequently at CEP. The USC report is part of a heartening trend of foundations paying more attention to their communications challenges.  Also worth reading is a new report from California Healthcare Foundation (CHCF) on communicating with grantees. Spitfire Strategies will be releasing a report on the same topic at the Communications Network conference this month.

This focus on communications by foundations will be welcome news to grantees. In CEP’s surveys of tens of thousands of grantees of more than 200 foundations over recent years, clarity of communication of goals and strategy is among the areas where grantees give foundations lower marks. Hopefully, thoughtful engagement with the new resources that exist for foundations, like this study, will start to change that.

In USC’s report, foundation leaders talk about their struggle to make communications more “integral to the program planning process”—something the authors suggest is highly connected to getting all program staff communicating on message. In a recent Communications Network blog post discussing The Communications Supercharge, Marcia Sharp  writes “that when we look at the sum total of a foundation’s communications efforts, we should be looking at both the efforts of the communications department itself and the communications efforts supported through grantmaking programs.”

While it may be tempting for foundation leaders to lay all the responsibility for communications at the feet of communication professionals, both the USC report and CHCF piece make clear that this won’t lead to the desired results. Getting clear and consistent about communication is tough, painstaking work that involves everyone from program assistants to the CEO, as CEP’s case study on the Wallace Foundation makes clear. But, by looking across the foundation, and involving all the right players — as Wallace did — improvement is possible.

Improvement matters, because better communication leads to better understanding  about important philanthropic goals and the strategies to achieve them. With this understanding comes alignment, as foundations and their stakeholders work together to accomplish their shared goals.

Know Your Sector

Phil Buchanan
by Phil Buchanan
August 30th, 2010
 

Ignorance of the nonprofit sector — especially its scope and diversity — is rampant and has been a topic of increasing concern to me over the nine years I have been in my role at CEP.  This brief video is the best quick overview of the sector I have seen and I hope it is used to help address this issue:

For a good discussion related to this video, and the criticism of the Giving Pledge that is rooted in ignorance of the sector, check out Tactical Philanthropy.

Getting Over Our Identity Crisis

Phil Buchanan
by Phil Buchanan
August 17th, 2010
 

It’s a line I have heard a number of times now, on the conference circuit, and it always generates a lot of head nods and a few approving chuckles. A speaker opens his or her comments with a lament about the foolishness of naming the sector “nonprofit.”    

In this presentation, for example, Hildy Gottlieb says, “We have come to refer to ourselves as what we are not.”  But, she declares, “We are not what we are not.” 

Gottlieb proposes a different name for the sector. “We are community benefit organizations.  Doesn’t it feel good when you hear that?” She then invites the audience to say the words “community benefit organizations” with her. (This reminded me a bit too much of Al Franken’s SNL character, Stuart Smalley.)

Aside from objecting to the fact that the word begins with “non,” Gottlieb’s issue with the term “nonprofit” appears to be, as she puts it, that “our name says we have no money.”

But that is not what it says at all. Profit is the difference between revenue and expenses that goes to the owners of a business. In a nonprofit, this difference is called a surplus and, rather than going into owners’ pockets, it goes back into the organization.

Why does this matter? It matters because this means that nonprofit organizations can pursue their mission – whatever it may be (and it may not, in fact, be ‘community benefit’ in the case, for example, of many associations) – without having to satisfy the demand for a return from business owners. 

I get Gottlieb’s point. She is a thoughtful contributor to discussions about the sector and she is committed to improving its impact. Although we share this commitment, I differ with her on this particular point because I believe that, in some important respect, we actually are usefully defined by what we are not. 

Look at how being nonprofit plays out in higher education, where nonprofit colleges often deliver educations to students at far less than it costs them – thanks to fundraising (and resulting endowments). This enables institutions such as the college I attended (which had lots of money) to allow someone like me – who had virtually no family income beyond my summer earnings that could go toward tuition – to get an education. It also tends to reduce the likelihood of the kind of unethical behavior that has been well-documented at many for-profit institutions of higher education. 

A GAO report this month laid bare these practices: 

Undercover tests at 15 for-profit colleges found that 4 colleges encouraged fraudulent  practices and that all 15 made deceptive or otherwise questionable statements to GAO’s undercover applicants. Four undercover applicants were encouraged by college personnel to falsify their financial aid forms to qualify for federal aid—for example, one admissions representative told an applicant to fraudulently remove $250,000 in savings. Other college representatives exaggerated undercover applicants’ potential salary after graduation and failed to provide clear information about the college’s program duration, costs, or graduation rate despite federal regulations requiring them to do so. … Admissions staff used other deceptive practices, such as pressuring applicants to sign a contract for enrollment before allowing them to speak to a financial advisor about program cost and financing options.

Could this kind of thing happen at a nonprofit college?  Of course it could. But it’s a good deal less likely to – because the incentives are different. 

So being nonprofit matters, and we shouldn’t deemphasize that by avoiding the term. It matters because our society, to fulfill its potential, needs both organizations that are as purely mission-driven as possible as well as those that are primarily profit-driven – and it needs the healthy tension that sometimes exists between the two types of organizations. As I have noted in another blog post, perhaps more of this kind of healthy tension would have reduced the chances that BP would act with the kind of reckless disregard it did.

Much of what we take for granted in our modern lives has its roots in research conducted and supported by nonprofit organizations – often research that no for-profit company or investor would have supported. (See Claire Gaudiani’s The Greater Good: How Philanthropy Drives the American Economy and Can Save Capitalism.)  The Internet, after all, was not developed at or by a company – it had its roots on university campuses and in the Department of Defense. Eventually, it was made available for commercial use, and many great businesses as well as some great nonprofits (such as Wikipedia) took advantage of its potential. 

I don’t mean to single Gottlieb out: she seems to be one of the more thoughtful proponents of the view that the sector needs a different name. Unlike Gottlieb, some of the others who take issue with the term “nonprofit” seem to lack a sophisticated understanding of the sector. Often, they are affiliated with MBA-granting institutions, where people sometimes find it hard to imagine a human motive other than profit – and where the nonprofit sector’s role in occasionally calling companies to task may be less than appreciated. 

The first person I heard decry the term “nonprofit sector” was a professor of mine at Harvard Business School, about a decade ago. More recently, Dan Pallotta, author of Uncharitable  and When Your Moment Comes: A Guide to Fulfilling Your Dreams by a Man Who Has Led Thousands to Greatness (no, I am not making that title up), argued on his Harvard Business Review blog, “Anyone who has thought about it for more than a nanosecond agrees that ‘nonprofit’ is about the worst possible summary we could give of ourselves and our work.” 

As the CEO of the Center for Effective Philanthropy, a nonprofit, I have, in fact, given the term “nonprofit” more than a nanosecond’s thought – and I am more than fine with it. I believe our particular mission is better fulfilled as a nonprofit and that this label means something important. (It is, also, of course, crucially related to tax status.) 

The nonprofit sector is vast, including organizations of stunning diversity, so it is in some respects not surprising that the term used to describe it would be a broad one. I suppose we could call the sector by a variety of names that would be fine: “independent sector” is pretty good, and I use that sometimes. But “nonprofit sector” isn’t so bad, either, and I am suggesting here that it communicates something important. It certainly isn’t a name that deserves all the derision it gets.   

Frankly, it surprises me that the need to emphasize the importance of pursuing goals other than profit needs to be articulated today, after all we’ve been through these past few years. But, apparently, it does.

My real hope, though, is that we can spend less time debating semantics and more time focusing on making the organizations in our sector – whatever we call them – as effective as they can be. Because we need them, just as we need for-profit companies and just as we need good government. About that much, I hope we can all agree.

No More Messing Around Like We Have Been: A Thank You to a Crusader for Better Philanthropy

Phil Buchanan
by Phil Buchanan
August 6th, 2010
 

There is a lot of rhetoric and bluster about effective philanthropy.  But one person who, over the course of his terrific career, has really focused on practical, tangible steps to make philanthropy better is Joel Orosz.

Joel recently announced his decision to retire from his position at Grand Valley State University due to his battle with cancer.  Joel will continue to serve as an advisor at the GVSU Johnson Center and to write on philanthropy – and so will keep up his efforts to make philanthropy better. Still, I think his announcement warrants a very big “thank you” for all he has done to this point. 

Mine is only one, limited perspective on his contributions – I first met Joel less than a decade ago – but I wanted to offer it here.

Joel is the author of two important books on grantmaking: The Insider’s Guide to Grantmaking and Effective Foundation Management: 14 Challenges of Philanthropic Leadership – and How to Outfox ThemThe latter book, as I wrote at the time of its publication, should be required reading for every foundation leader, trustee, and new donor.  It is even more timely now than it was when it was published in 2007, as billionaires line up with Bill Gates and Warren Buffett to take the Giving Pledge.

The book opens with these words:

Foundations fail.  Not invariably, of course, nor always egregiously, but far too often.  If the Gospel according to St. Luke is correct – if of those to whom much is given, much is expected – than foundations, which are given so much in the way of resources and the freedom to deploy them, are not delivering expected results. …. This is not entirely the fault of foundation leaders, for the simple sounding act of giving away money to good causes is fraught with unexpectedly knotty complexities.  This is hardly a novel insight; back in 1967, Warren Weaver, a longtime vice president of the Rockefeller Foundation, wrote that “giving away money wisely is extraordinarily subtle and difficult task, with moral, social and intellectual complications that keep the conscience active and the mind bothered.”

Joel goes on to say, however, that the “lion’s share of the blame for poor performance … can be laid at the leadership’s door.”  He argues that “the failures of foundations” arise from “predictable challenges and recognizable dilemmas.”  His book seeks both to lay out those challenges and dilemmas and to offer wise counsel on how to overcome them, and it succeeds beautifully.

Joel is a deep thinker and an incredibly gifted writer, and his writing is pragmatic in a way much writing about philanthropy is not.  But Joel has never been content to just write.  His passion to improve philanthropy inspired him to be the founding director of the Grantmaking School at the Johnson Center.  The School seeks to educate grantmaking professionals “on topics such as strategic grantmaking, due diligence, ethics and accountability.”   

Some – most notably the scholar Peter Frumkin – have questioned whether Joel’s efforts to foster greater professionalism in the field of philanthropy represent a step forward or something to be resisted – even feared.  I had the privilege of participating in a Hudson Institute debate with Joel and Peter a couple of years ago and walked away thoroughly convinced that it is Joel who is on the right side of this one.  I have a clear memory of my favorite moment of an exchange in which both Peter and I grew rather testy while Joel remained ever calm and affable.  Joel, in a light-hearted and humorous way that only he could pull off, said this:

I don’t want to caricature your position too much, Peter. Maybe just a little. But it reminds me very much of Pat Paulsen’s position on Vietnam when he was running. He said, some people say we should escalate and that’s clearly wrong, and some people say that we should precipitously withdraw, and that’s wrong. His position was to “keep messing around like we have been.”

Joel is convinced that we need to build on experience and learn from failures in order to chart a path toward more effective philanthropy, resulting in more positive impact on people, issues, and communities.  No more “messing around like we have been.”

In this interview on the GVSU web site, Joel takes issue convincingly with the notion that becoming more professional in philanthropic work means being rigid or uncreative, arguing that this perspective is a “smokescreen that’s thrown up by people who really want to continue to have total freedom to be arbitrary.”

In contributing so much, Joel has drawn on his experience as a program director at the W.K Kellogg Foundation, where he established and developed the Foundation’s Philanthropy and Volunteerism program area.  He has served on numerous boards and is a member of CEP’s Advisory Board.  In that capacity, in which I hope he will continue, he has contributed significantly to our work – offering counsel on draft reports, encouraging me and my colleagues here (when we really needed it), and serving as a guest blogger on the CEP blog.

Joel has been nothing short of inspiring in responding to the news that he was fighting a brutal disease.  His letter of July 15 announcing his retirement begins:

I remember reading once about a professional football player who concluded that the time had come to hang up his cleats.  When a reporter asked him why he had decided that his playing days were over, the athlete responded: “I knew it was time to leave when my brain began writing checks that my body could not cash.” I used to chuckle about that anecdote, but no longer, for now I am living it.

Joel is courageous in every sense of the word and is the kind of person who makes those around him better, as anyone who has interacted with him understands.  He has certainly made philanthropy better. 

For that, I wanted simply to say, “Thank you, Joel.”

Program Officers Describe Keys to Success when Working with Grantees

Alyse d'Amico
by Alyse d'Amico
July 28th, 2010
 

In her blog post of last week, Linda Wood described the benefits to philanthropy when funders participate in “more truth-telling and candor.”  Her comments are right in line with the findings we report in Working with Grantees: The Keys to Success and Five Program Officers Who Exemplify Them. But it can be difficult for program officers to create the conditions in which grantees can be totally honest about what’s working and what isn’t.

In his video interview, Chris Kabel, one of the high-performing program officers highlighted in the report, talks about the art and science of building strong relationships with grantees. According to Kabel, the ‘art’ portion of the equation is the ability to create trust with one’s grantees. That trust, he says, helps grantees feel safe enough to share their challenges – rather than sweeping them under the rug. The result is a partnership focused on solutions that can lead to more effective philanthropy.

 

To learn more about the elements of positive funder-grantee relationships, we encourage you to view interviews with three of the program officers featured in the report.

 

Alyse d’Amico is Vice President – Programming, Communications, and Development at CEP.